General Terms & Conditions

Effective from 29 May 2026

STATUSX LIMITED — GENERAL TERMS AND CONDITIONS

1. Overview

1.1 About these terms

These General Terms and Conditions (the Terms) govern your access to and use of the websites, applications, dashboards, APIs, and related services operated by or on behalf of StatusX Limited (including statusx.com, customer banking portals, mobile applications, and administration interfaces) (collectively, the Website or Platform).

These Terms apply together with:

• our Privacy Policy (data protection notice);
• our published Fees and pricing information;
• any product-specific terms, onboarding declarations, cardholder terms, or service schedules we provide to you when you apply for or use a particular service; and
• any additional terms displayed on the Platform at the point you accept a service.

Where there is a conflict between these Terms and product-specific terms agreed with you in writing for a regulated service, the product-specific terms prevail to the extent of the conflict.

1.2 Who we are

The Website and regulated UK payment services are provided by StatusX Limited, a private limited company registered in England and Wales (company number 11040011) with registered office at 58 Peregrine Road, Ilford, Essex, IG6 3SZ, United Kingdom, trading as StatusX (we, us, our).

StatusX Limited is authorised and regulated by the Financial Conduct Authority (FCA) as an Authorised Payment Institution under the Payment Services Regulations 2017. Our FCA firm reference number is 1008274. We are not a bank. Payment accounts and related services are provided under our payment institution permissions and, where applicable, through regulated banking and payment partners.

StatusX Limited is part of a group that includes StatusX Financial Limited, incorporated in British Columbia, Canada (incorporation number BC1539836), registered as a Money Services Business with FINTRAC (registration number C10001705). Services offered by each group entity are subject to the laws and permissions applicable in that jurisdiction and may not be available to you.

1.3 Acceptance

By accessing or using the Platform, submitting an application, opening an account, or initiating a payment instruction, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform or our services.

All communications relating to these Terms and our services are in English unless we agree otherwise in writing.

2. Definitions

In these Terms:

• Account or Payment Account means a payment account opened with us (or maintained through our Platform) in your name or in the name of your business, as applicable.
• App means our web application, mobile application, internet banking interface, or other software we provide for you to access services and give payment instructions.
• Balance means funds held in your Account at a given time, subject to settlement, restrictions, and compliance holds.
• Business Day means a day other than a Saturday, Sunday, or public holiday in England and Wales, unless we specify otherwise for a particular payment rail or currency.
• Customer, you, or your means the individual or legal entity that applies for, holds, or uses an Account or other service.
• Payment Instruction or Payment Order means an instruction you submit through the App or another channel we make available for us or our partners to execute a payment, transfer, conversion, or related transaction.
• Price List means our published fees and charges, including standard and customer-specific schedules, as updated from time to time.
• Services means payment accounts, money transmission, currency exchange, card services, virtual IBANs, API connectivity, onboarding, compliance screening, reporting, and any other products or features we offer now or in the future.

3. Eligibility

3.1. You must be at least 18 years old to use our Services as an individual.

3.2. If you apply on behalf of a business, you represent that you have authority to bind that entity and that the entity is validly incorporated or established and in good standing in its jurisdiction.

3.3. You must not use the Services if you are located in, ordinarily resident in, or conducting business from a jurisdiction where we do not offer the relevant service or where use would breach applicable sanctions, export controls, or local law.

3.4. We may refuse an application or decline to provide Services where we are unable to complete customer due diligence, where risk appetite or regulatory requirements do not permit onboarding, or where you do not meet our eligibility criteria. We may not always be able to disclose the reasons for a refusal where prohibited by law or where disclosure would compromise security or compliance obligations.

4. Our services

4.1 Nature of services

StatusX provides digital payment services for businesses and eligible individuals, which may include multicurrency balances, domestic and international transfers (including SEPA and UK Faster Payments where available), virtual IBANs, corporate cards, FX, statements, and integrations with third-party platforms.

Execution of payments may involve regulated payment institutions, correspondent banks, card schemes, and technology partners (including payment orchestration and banking-as-a-service providers such as GE.MBA and similar infrastructure partners). Where a partner executes or settles a transaction on our behalf, their systems, cut-off times, and scheme rules may apply in addition to these Terms.

4.2 No banking relationship

Unless expressly stated in a separate agreement, we do not provide deposit-taking, lending, investment, or deposit guarantee services. Funds in a Payment Account are held in accordance with applicable safeguarding requirements for payment institutions and our internal policies. Balances are not covered by the Financial Services Compensation Scheme as bank deposits.

4.3 Service changes

We may add, modify, suspend, or withdraw features, currencies, corridors, or partners with reasonable notice where practicable, or immediately where required by law, regulation, a partner, or for security or operational reasons.

5. Opening and maintaining an account

5.1. To open an Account you must complete our application process and provide information and documents we reasonably require for identity verification, anti-money laundering (AML), counter-terrorist financing (CTF), sanctions screening, and ongoing monitoring.

5.2. You agree that all information you provide is complete, accurate, and not misleading. You will notify us promptly of any material change to your identity, ownership, control, address, business activities, or source of funds.

5.3. You are responsible for ensuring that only authorised persons access your Account. For corporate customers, you must maintain appropriate internal controls over users, roles, and payment approvals.

5.4. We may request refreshed due diligence at any time and may restrict, suspend, or close an Account if information is not provided, is unsatisfactory, or if we identify compliance, fraud, or conduct concerns.

6. Using the app and giving payment instructions

6.1. The App is a tool for you to view balances, manage beneficiaries, request cards, download statements, and submit Payment Instructions. You must use the App and any security credentials (passwords, one-time codes, authenticator apps, device approvals) in accordance with our security guidance.

6.2. A Payment Instruction is received when we acknowledge it through the App or another agreed channel. Cut-off times, value dates, and execution times depend on the payment type, currency, destination, and partner availability. Indicative timings published on our Currencies page are not guaranteed.

6.3. You are responsible for the accuracy of beneficiary details, amounts, references, and purpose of payment. We are not obliged to verify that beneficiary details match the intended recipient except where a verification service is expressly offered and used.

6.4. Once a Payment Instruction has been submitted and cannot reasonably be stopped, you may not revoke it except where applicable payment scheme rules or law give you a right to do so.

7. Fees and charges

7.1. Fees for Services are set out in our Fees page and/or your customer-specific Price List. Fees may include account maintenance, payment initiation, FX margin, card issuance, ATM use, chargebacks, and exceptional handling.

7.2. We may debit fees from your Account or collect them by another agreed method. You authorise us to deduct fees, charges, and negative balances from available funds in any of your Accounts with us.

7.3. We may change fees on notice where required by law or contract. Continued use after the effective date of a fee change constitutes acceptance unless you close your Account in accordance with these Terms.

8. Security, authentication, and unauthorised use

8.1. You must keep login credentials, API keys, tokens, cards, PINs, and devices secure. Do not share credentials or leave sessions unattended on shared devices.

8.2. Notify us without undue delay if you suspect loss, theft, unauthorised access, or a compromised credential. We may block access, freeze transactions, or require credential reset.

8.3. Subject to applicable law and the Payment Services Regulations 2017, you may be liable for losses arising from unauthorised Payment Instructions where you have acted fraudulently or with gross negligence, or failed to notify us promptly after becoming aware of a security incident.

9. Prohibited and restricted use

You must not use the Services for any unlawful purpose or in breach of these Terms. Without limitation, you must not use the Services to:

• engage in money laundering, terrorist financing, fraud, tax evasion, or sanctions evasion;
• process payments for activities prohibited by law or by our acceptable-use policies (including certain adult content, unlicensed gambling, weapons, or other high-risk categories we communicate to you);
• hold or transfer funds on behalf of third parties without our prior written consent where required;
• provide services to end customers unless expressly permitted under your commercial agreement with us;
• interfere with or disrupt the Platform, circumvent security, or access data you are not authorised to access.

We may monitor transactions and conduct screening (including sanctions and PEP checks) as required by law and our policies. We may decline, block, return, or freeze payments and report activity to authorities where obliged or permitted.

10. Restrictions, suspension, and closure

10.1. We may restrict, suspend, or close your Account or access to the Platform immediately where we reasonably believe there is a security risk, a breach of these Terms, a legal or regulatory requirement, a court order, or a partner restriction.

10.2. You may request closure of your Account subject to settlement of outstanding fees, completion of pending transactions, and discharge of obligations. Closure does not affect rights and obligations that accrued before closure.

10.3. Where permitted by law, we may retain records and restrict release of funds while investigations, disputes, or regulatory enquiries are ongoing.

11. Statements, records, and complaints

11.1. We provide statements and transaction history through the App or on request. You must review statements promptly and notify us of any error or unauthorised transaction within the time limits set by applicable law and our product terms.

11.2. If you have a complaint about our Services, contact us using the details in section 18. We will handle complaints in line with FCA rules and our internal complaints procedure. You may be entitled to refer a complaint to the Financial Ombudsman Service where applicable.

12. Intellectual property and website use

12.1. The Platform, branding, software, documentation, and content are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the App and Website for legitimate business purposes in accordance with these Terms.

12.2. You must not copy, reverse engineer, scrape, frame, or resell access to the Platform except as expressly permitted in a separate written agreement.

13. Liability

13.1. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or fraud.

13.2. Subject to clause 13.1, we are not liable for indirect or consequential loss, loss of profit, goodwill, or business opportunity, or for delays or failures caused by events outside our reasonable control (including partner outages, scheme downtime, telecommunications failure, or force majeure).

13.3. Our aggregate liability arising out of or in connection with a Payment Instruction or Account in any twelve-month period is limited to the greater of (a) the fees paid by you for the relevant Service in that period or (b) £100, except where a higher limit is required by the Payment Services Regulations 2017 or other mandatory law.

14. Indemnity

You agree to indemnify us against claims, losses, fines, and reasonable costs arising from your breach of these Terms, misuse of the Services, inaccurate information provided by you, or violation of law by you or your authorised users, except to the extent caused by our wilful misconduct or fraud.

15. Third-party services and links

The Platform may link to or integrate third-party websites, identity providers, card processors, accounting tools, and partner dashboards. We do not control third-party services and are not responsible for their content, availability, or privacy practices. Your use of third-party services is at your own risk and may be subject to separate terms.

16. Data protection

We process personal data as described in our Privacy Policy. By using the Services, you acknowledge that we will process personal data for onboarding, transaction execution, compliance, fraud prevention, support, and service improvement.

17. Changes to these terms

We may update these Terms to reflect legal, regulatory, operational, or product changes. We will publish the current version on the Website and, where required, give you advance notice. Material changes affecting regulated payment services will be communicated in accordance with applicable rules. Continued use after the effective date constitutes acceptance unless you close your Account before changes take effect.

18. Governing law and contact

18.1. These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rights you may have under applicable consumer or payment services law in your country of residence.

18.2. StatusX Limited
58 Peregrine Road, Ilford, Essex, IG6 3SZ, United Kingdom
Email: info@statusx.com
Website: https://statusx.com/contact

These Terms are provided for contractual clarity and do not constitute legal advice. You should obtain independent advice if you are unsure how these Terms apply to your circumstances.